Sometimes I wander about all the procedures around the big companies such as banks, tax offices and energy suppliers. It seems as company grows, it takes more time for you to get what you want from them. Here is 3 real stories from what had happened in last month with them. I'm just getting mad that they waste so much of my time
1) Energy supplier.
They sent me out cheque to my old address. I never received it. Asked to send them again. After 1 week it appeared they still haven't sent it. We made a lot of noise around CEO and he made sure cheque is sent. And of course it wasn't sent for the right amount so now I have to bang on them again.
2) Bank.
Wanted to do quick bank cheque lodgement from one bank to another. Went to bank 1 they said they might do bank draft, but it will take 5 days to lodge so we should ask bank 2 how to lodge it faster. So I went to bank 2 who said that they can't lodge it faster and maybe we can do interbank transfer that might take quicker. I went back to bank 1 which said they need "collection" letter from bank 2 so that cheque would be lodged from closest branch. I went back to bank 2 and asked for this letter. They said that it is not after "bank procedures", but said they will sent it anyway. I went back to bank 1 and ensured that they know what to do when that letter comes. Next day called them and the money was "reserved for withdrawal" but didn't appear on account till evening.
3) Tax office.
I needed to get tax clearance certificate quick. Their main office is out in the country so I kept calling guy from there to ask can I get certificate if I go to office in my city. After 5 calls and 2 mails between their own employees they agreed to that. So I went to office today and in reception got person on call who promised to send somebody down. After some wait fire drill training started (which happens only once per year and I was just lucky to get there for it). So just as all employees I was sent to the nearby park. Meanwhile I met guy who came here from other tax office to give back jacket he accidentally took last time. He introduced me to 5 other people, who was very eager to help and all heard my story of what I need. They all said that they will sort it out as soon as we get back. I felt a bit famous when I got back to their office. I spent another 20 min talking with person who was responsible for my tax clearance certificate. Now I have to wait till Monday and call them for that certificate number.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment